Tools You'll Need
Step-by-Step
Remove the tank lid
Carefully lift the ceramic tank lid and set it somewhere safe — they're fragile and expensive to replace.
Flush and watch the flapper
Flush the toilet and watch the flapper (the rubber seal at the bottom of the tank). It should lift, then drop and seal completely. If it does not seat correctly, inspect the chain, flapper condition, and sealing surface before deciding which part needs attention.
Inspect the flapper
Turn off the shutoff valve. Flush to empty the tank. Feel the flapper and sealing surface. A warped, cracked, hardened, or badly deteriorated flapper is a reasonable replacement candidate; slime or mineral buildup may sometimes be cleaned first.
Check the chain
The chain should have slight slack — about 1/4 inch. Too tight: the flapper won't close. Too loose: the chain can tangle. Adjust the chain length or trim the excess.
Check the flush valve seat
Feel the rim where the flapper sits. If it's pitted, rough, or has mineral buildup, the flapper won't seal even if new. The flush valve may need replacement.
Food coloring test
Add a few drops of food coloring to the tank water. Wait about 15 minutes without flushing. If color appears in the bowl, water is passing from the tank into the bowl through the flush-valve sealing path; the flapper/seal is common, but chain position and the seat should also be checked.
WHEN TO STOP
- If the sealing surface is damaged, badly pitted, cracked, or cannot hold a compatible flapper/seal, the flush-valve assembly may need repair or replacement.
- If water is leaking from the tank onto the floor, stop — that's a different issue.
- If you're not comfortable removing tank parts, that's okay — call us.
WHEN TO CALL A PROFESSIONAL
- You've replaced the flapper and the toilet still runs — the flush valve seat may be damaged.
- Water is leaking from the tank onto the floor.
- The flush valve needs replacement and you'd rather have a professional handle it.