The Classic Workmanship Promise
We stand behind the plumbing work we perform while being honest about manufacturer failures, existing defects, water conditions, drain problems, and circumstances no contractor can reasonably control.
The Classic Promise
We Help First. We Fix It Right. We Stand Behind Our Work.
We'll Help Before We Sell
We'll first try to understand what's actually wrong.
We'll Explain Before We Recommend
Homeowners deserve to understand the problem and their reasonable options.
We'll Check Before We Replace
When appropriate, we'll consider repair options and potential manufacturer warranty coverage before automatically recommending replacement.
We'll Tell You When You May Not Need Us
If something appears to be a safe, reasonable homeowner fix, we're comfortable telling you.
We'll Also Tell You When You Should Stop
Some plumbing problems belong in professional hands. We'll be straightforward about that too.
We Stand Behind Our Work
One year on qualifying repairs and two years on qualifying installations—written on your estimate or invoice. No membership required.
1 Year
Qualifying repair workmanship
2 Years
Qualifying installation workmanship
$0
Service fee on covered returns
[THE CLASSIC WORKMANSHIP PROMISE]
We stand behind what we do.
If a covered problem is caused by our workmanship during the applicable warranty period, we will return and correct it without another service fee or labor charge. Your coverage and applicable dates will be shown in writing on your estimate or invoice. No membership is required.
What the promise covers
The promise covers qualifying problems resulting directly from labor or installation performed by The Classic Plumber.
Conditions outside our workmanship
It does not cover failures caused by misuse, accidental damage, freezing, fire, flooding, unusually high or low water pressure, poor or corrosive water quality, mineral or sediment buildup, chemical exposure, power surges, manufacturer defects, preexisting or concealed defects, soil or building movement, pests, roots, grease, foreign objects, improper drain use, declined recommended work, or work altered or damaged by others.
Drain and sewer clearing
Standard drain clearing does not include a clog-free guarantee. A cleared line may qualify for a written limited guarantee only when we perform a camera inspection and find the line to be in serviceable condition.
Lines affected by roots, grease, bellies, offsets, breaks, collapse, heavy scale, foreign objects, improper use, or other hidden defects are not eligible for a clog-free guarantee. When a drain guarantee is offered, its exact coverage and duration will be written on the estimate or invoice.
It may already be under warranty.
Before recommending replacement, we will help determine whether the fixture, equipment, component, or previous repair may still have applicable coverage. We would rather help you use a warranty you already paid for than sell you something unnecessarily.
Manufacturer warranties are separate from The Classic Plumber's workmanship coverage. Eligibility, parts, labor, shipping, processing fees, and other terms are determined by the applicable manufacturer. Specialty work may have separate written terms. The estimate or invoice controls the coverage for each job.